dbje's Privacy Policy

1. Information Collection — What We Collect

When you create an account on dbje, use our services, or contact us, we collect certain specific information. These are described in detail below.

1.1 Information You Provide Directly

The information you give us directly includes:

• Full name and date of birth (for age verification — our services are for those aged 21 or above only)
• Email address and mobile number
• Payment information (bKash, Nagad, Rocket, or Upay account details)
• Identity documents or other verification documents (where applicable in the KYC process)
• Content of chat or email communications with our support team

1.2 Automatically Collected Information

While you use the dbje platform, certain information is collected automatically, such as:

• Device information: IP address, device type, operating system, and browser
• Usage information: which pages you visited, which games you participated in, session duration
• Log data: login history, transaction records, error logs
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

We may also receive limited information from payment processors and identity verification service providers — but only when this is essential for the security and legal compliance of our services.

2. Purpose of Use of Information

We use the information collected for the following purposes:

2.1 Service Delivery and Operation

• To create, verify, and manage your account
• To process deposits and withdrawals
• To keep games, bets, and other services active
• To process bonuses and rewards

2.2 Security and Fraud Prevention

• To prevent unauthorized access to accounts
• To comply with anti-money laundering (AML) and know your customer (KYC) guidelines
• To detect and prevent fraudulent activity
• To ensure the overall security of the platform

2.3 Customer Service and Communication

• To respond to your inquiries and complaints
• To send important service updates and notifications
• To inform you of changes to policies or services

2.4 Improvement and Analytics

• To evaluate and improve platform performance
• To review the user experience
• To identify and resolve technical issues

3. Sharing and Disclosure of Information

dbje does not sell your personal information to third parties. However, we may share your information in the specific circumstances below:

3.1 Service Partners

Certain trusted partner organizations work with us to support our technical infrastructure, payment processing, and customer service. These organizations have access only to the minimum information necessary for their specific tasks and are required to comply with our privacy standards.

3.2 Legal Obligations

We may be required to disclose information to fulfill a court order, a lawful request from law enforcement, or a requirement under applicable law.

3.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, your information may be passed to the new entity — but only when equivalent protections under this Policy are ensured.

3.4 With Your Consent

For any purpose outside the cases above, we will obtain your explicit consent before sharing your information.

4. Cookies and Tracking Technologies

dbje uses cookies and similar technologies that improve your browsing experience and help our platform function correctly.

4.1 Essential Cookies

These cookies are essential for the platform's core functions — such as maintaining login sessions, ensuring security, and saving cart or game progress. They cannot be disabled.

4.2 Functional Cookies

These cookies are used to remember your preferences, language settings, and customizations.

4.3 Analytical Cookies

These cookies collect information about user behavior to evaluate and improve platform performance. The information collected is generally anonymous in nature.

You can control most cookies by changing your browser settings. However, please note that disabling certain cookies may limit the functionality of the site.

5. Data Retention and Security

5.1 Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, some information may be kept for a specific period to meet legal obligations, resolve disputes, or enforce our policies.

5.2 Security Measures

To protect your information, dbje adopts industry-standard technical and organizational measures:

• All data transfers secured with SSL (Secure Socket Layer) encryption technology
• Database encryption — stored information is kept secure
• Access controls — only authorized personnel can access specific information
• Regular security audits and vulnerability assessments
• Systems for detecting suspicious activity

We acknowledge that transmitting information over the internet is not entirely risk-free. We are committed to providing the highest level of industry-standard protection, but no service can guarantee complete security.

6. Your Rights

You have the following rights regarding your personal information. To exercise these rights, you may contact our support team.

6.1 Right to Access

You may request at any time to know what information we hold about you.

6.2 Right to Rectification

If your information contains any errors or is incomplete, you may request that it be corrected.

6.3 Right to Erasure

In certain circumstances, you may request that your information be deleted — however, this right may be limited by legal obligations.

6.4 Right to Object to Processing

You have the right to object to the use of your information for marketing or other specific purposes.

6.5 Right to Data Portability

You may request to receive your information in a structured, machine-readable format.

6.6 Right to Withdraw Consent

You may withdraw consent at any time for any processing of your information that is based on your consent.

To exercise any of the above rights, contact us at [email protected]. We will endeavor to respond to your request within 30 business days.

7. Protection of Minors

dbje's services are for those aged 21 or above only. We do not knowingly collect any information from minors. Age is verified at the time of account registration.

If we are informed that a minor is using our services or has provided personal information, we will immediately close the relevant account and delete that information.

8. International Data Transfers

Our servers and service partners may be located in various countries. Your information may be transferred to and processed outside Bangladesh. In such cases, we ensure that:

• Applicable laws and standards for the protection of customer data are being followed
• The receiving party is capable of providing protection equivalent to this Policy
• Appropriate contractual safeguards are in place for data transfers

9. Policy Changes and Updates

We may update this privacy policy from time to time due to service improvements, legal changes, or other reasons. In the event of changes:

• The "Last Updated" date at the top of this page will be changed
• For significant changes, we will notify you by email or through a notification on the platform
• Continued use of the services after changes will be considered acceptance of the new policy

It is recommended that you visit this page regularly so you remain informed about the latest policy.

10. Responsible Gaming and Information

dbje supports a responsible gaming policy. As part of this policy, we monitor information related to users' gaming behavior so that we can provide timely assistance to users who may be experiencing problems.

Information collected for this purpose is kept strictly confidential and is used solely for the protection of customers. To learn more about responsible gaming, visit our Responsible Gaming page.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. dbje's support team provides assistance 24/7 in both Bengali and English.